Customer Service officer

Key Performance Areas:

• Accurately process inquiries and orders received via telephone, mail or digital way to complete the order entry process.
• Provide timely response to questions, concerns, and requests from our distributors and sales force pertaining to activities 
• Coordinate information regarding orders, standard quotes and related questions with all relevant areas of the company to ensure customer satisfaction
• Provide RGA, Invoices, Scheduling information, Credits, Debits as well as other information pertaining to the CS activities 
• Implement company services policies, philosophies and directives accurately and professionally when dealing with customers, distributors and our sales force to meet sales goals
• Provide input into the customer service process to deal with problems and to ensure efficient and quality service
• Assist the other associates as needed to ensure prompt quality service and/or assist with other duties as assigned by the Customer Service Manager
• Maintain professional demeanor in all types of verbal and written communication to the customer service attitude

Additional Responsibilities:

• Assist in handling the switchboard requirements as needed to ensure prompt responsiveness to phone inquiries
• Assist in other projects of the sales and marketing department as needed

• Multi-tasking skills necessary to handle numerous and varied detailed tasks simultaneously
• Excellent verbal and written communication skills
• Strong computer proficiency in word processing and spreadsheets to complete detailed data-entry at high proficiency level
• Ability to work in a fast-paced, high pressure technical environment
• High school education or equivalent.  Additional and continuous education is highly suggested.
• Previous customer service experience in a high-volume call center within the industry preferred
• Available to work flexible hours to cover required business hours.  Additional hours as required to meet customer needs