Order Manager

As an order manager, you are responsible for informing our clients about ongoing projects. You work closely with the various Project Managers in charge of managing our contractors.

You are responsible for: 

• Client operational start-up
• Following up on project information and reporting this information
• Processing changes in ongoing assignments
• Maintaining interim contact with the client; you keep them informed of the status of their project
• Sending Ready For Service notifications to clients
• Checking and processing the network administration
• Analyzing data and seeing how we can improve current practices
• As Order Manager, you are also end-to-end responsible for the regular projects assigned to you.

In this role, you report to the Team Leader Order Management.

• You work and think at a Bachelor’s level or have at least 3 years of experience in an administrative or process-oriented position.
• You have strong communication skills, enjoy both phone and email contact, and have a proactive communicative attitude.
• You proactively monitor the completion of projects assigned to you.
• You have notions of project management processes.
• You are fluently bilingual in FR-NL and have a good command of English, both verbal and written.
• You possess good numerical acumen, have a client and service-oriented work attitude, have a hands-on attitude, and like to think along with the organization.
• Experience working in a matrix structure is a plus.
• You have a good command of MS Office and learn new systems quickly.