Customer Service Specialist (English + Spanish)

As a Customer Service Specialist, you are responsible for following up customer files throughout the full Order-to-Cash process. You make sure customers are supported correctly, timely and professionally, while coordinating internally with different departments to follow up questions, orders, deliveries and service requests.

Your responsibilities include:

• managing and following up the full Order-to-Cash process;
• acting as the first point of contact for your own customer portfolio;
• handling customer questions, orders, deliveries, invoicing and claims;
• coordinating service requests in collaboration with Field Service Engineers;
• liaising with internal teams such as Sales, Service, Supply Chain, Logistics and Finance;
• following up the spare parts process;
• preparing small shipments via a shipping platform;
• exceptionally helping with larger or heavier parts, using an electric pallet stacker or manual pallet jack;
• contributing to a customer-focused and efficient way of working within the Customer Service team.

We are mainly looking for someone with the right mindset: customer-focused, responsible, structured and strong in communication. You do not need a technical background, but you should feel comfortable in an international B2B environment.

You recognize yourself in the following profile:

• you have experience in Customer Service, Customer Care, Internal Sales, Order Management or a similar customer-facing B2B role;
• you take ownership and follow up customer questions carefully from start to finish;
• you work in a structured, organized and solution-oriented way;
• you communicate smoothly with customers and internal stakeholders;
• you feel comfortable in an international and multicultural working environment;
• you enjoy collaborating with different departments;
• you are proactive and think along in the interest of the customer;
• you have experience with CRM or ERP systems; experience with Salesforce is a plus;
• you speak and write fluent English and Spanish;
• knowledge of Arabic is a strong asset;
• knowledge of French or another European language is a plus.

More important than specific system knowledge is your attitude: you take responsibility, communicate clearly and want to provide customers with a professional service.

Our client is an international technology company in the Zaventem region that develops and supports innovative solutions for professional B2B customers. The organization combines technical expertise with a strong customer-oriented approach and operates in an international context with various internal stakeholders.

You will join an organization in motion, where Customer Care and Service Support are being brought closer together to guide customers even better throughout their full after-sales journey. Collaboration, service quality and continuous improvement are central.