Customer Support Officer (m/v/x)

Functie

The Customer Support Officer actively takes part in client support and product exchange procedures, both over the phone and through e-mail. You must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a Customer Support Officer, you must also have excellent customer service and communication skills.

Responsibilities:

  • Handling customers inquiries, problems or questions over the phone or through e-mails
  • Handling product exchange logistics by insuring the shortest possible exchange procedures
  • Updating the internal data base with any modifications or changes on the present status of our customers

Profiel

  • Proven experience as customer support officer or similar position
  • Experience in technical customer service is required
  • Languages : German Main Language, good verbal and written skills in French, Dutch and English
  • Proficient in MS Office and call center equipment/software programs
  • Outstanding communication and interpersonal skills
  • Autonomous, organized and stress resistant
  • Positive and patient
  • Interest and/or knowledge of audio video players and IT networks represent an additional asset.

Onze klant

Our client, founded in 2003, is an international company specialized in store media marketing solutions. From installing an audio or video solution to programming exclusive content. Our client is the partner to create a unique customer experience in stores.

Aanbod

  • A highly motivated team with a strong team spirit
  • An open corporate culture with flat hierarchy and fast decision-making paths
  • Salary in-line with experience and market conditions
  • Extra-legal advantages (Hospital and Group Insurance, meal vouchers)

Locatie

Anderlecht