Customer Service Representative (m/v/x)

Function

Your tasks will include:
Customer Service
  • coordinate the total order administration chain: from received order to invoice;
  • process customer complaints;
  • updating customer information database;
  • assist in administrative handling of info sheets for customers and updating SAP records;
  • assist in updating PIM related data (PDM, Trustbox,…);
  • analysing & reporting on customer service related issues.
Supply Chain
  • sales planning products: permanently optimise the operational rolling forecast;
  • stock planning products: optimise product stock levels with regard to cost- and delivery service criteria.
Consumer Services
  • handle all information requests & complaints from consumers;
  • coordination, if necessary, between customer / consumer and the involved quality departments (production sites);
  • administer the Consumer Service database;
  • analysing & reporting of all Consumer Services-related issues.

Profile

  • You hold a bachelor degree or have relevant experience
  • You are fluent in Dutch, French and English. German is a plus.
  • You can work well with MS Office. SAP is a plus
  • You are analytical, accurate and very client-oriented

Offer

  • We offer you a permanent contract within a international FMCG- environment. Besides the attractive salarypackage, you'll will entry a dynamic company and an open en friendly team.

Locatie

Diegem