Customer Service Representative
Function
Purpose of the job:
- Customers’ Internal Contact for all orders and related matters (Supply Chain, Quality, Finance)
- Responsible for order capture and an effective order process
Responsibilities:
- Responsibilities include but are not limited to:
- To process orders effectively and accurately in SAP including check with Supply Chain / Warehouse / Finance
- To inform customers about possible anomalies concerning delivery
- To verify of incoming orders on quantity and availability
- To send order confirmation and check best delivery date
- To follow-up back order list
- To enter all quality issues into the system
- To supply the customer with documentation, MSDS, TDS & COA of the existing product range
- To follow-up existing customer contracts on take-off and validity period
- To administer data linked to the customer profile in SAP
- To communicate all packaging issues to the customer and follow up
- To solve payment issues linked to incorrect invoices (debit- and credit notes)
- To manage and follow-up sample orders
Profile
General knowledge:
- Experienced with order administration and first line customer support
- Languages Dutch, French and English both spoken and written
- Functional expertise
- Good knowledge of MS Office
- Knowledge of SAP
Interpersonal expertise:
- Strong understanding of our ‘order to cash’ procedure
- Well organized, structured
- Good telephone personality skills
- Negotiations skills
- Can-do mentality
- Service Minded
Our client
Our client is a global partner to their customers and suppliers for the value-added distribution of chemistry and related products and services. They are a committed ally, with the capabilities and know-how to help customers business run smoothly, and the expertise to help them anticipate, navigate and leverage meaningful growth opportunities.
Offer
You will work in a business-to-business environment, where you can build a growing international organization within Specialties. You have a lot of room for personal input and gets a lot of responsibility. You work in a team that is passionate to win every day, and where one is building relationships. We support you in your own development because our staff can really make a difference in this business! You will receive an attractive salary with fringe benefits (meal vouchers, group insurance, homeworking, ...)