Remote support specialist

Position Summary:
Are you ready to embark on an exciting journey as a Remote Support Specialist? Join our  clients dynamic team at the European Support Centre, where they provide exceptional technical support to customers across Europe. As the first point of contact for valued clients, your expertise will play a vital role in ensuring customer satisfaction and success. If you have a passion for problem-solving and thrive in an international environment, this is the perfect opportunity for you!

Key Responsibilities:

• Delight our customers throughout Europe by providing top-notch remote support for cutting-edge products, such as Prinergy Workflow, Preps, Pandora, Prinergy Evo, and InSite Portals. You'll be their go-to person for troubleshooting, both over the phone and through remote connections.
• Take ownership of customer calls, follow up diligently, and maintain detailed reports. Your valuable feedback will drive product improvements and enhance our working methods.
• Embrace the challenge of working in 40-hour shifts, occasionally including public holidays, to ensure our customers receive prompt assistance.
• Collaborate with a diverse team of talented professionals, fostering a supportive environment and sharing knowledge to deliver exceptional results.
• Showcase your exceptional communication and interpersonal skills, ensuring an outstanding customer experience with every interaction.
• Apply your analytical and logical thinking to swiftly solve problems and troubleshoot technical issues.
• Manage your workload effectively, even under high-pressure situations, demonstrating your ability to adapt and excel.
• Leverage your affinity for IT products and tools to enhance your technical expertise and provide exceptional support.

Personal Characteristics:

• Customer-focused mindset, with a strong passion for delivering excellent service and support.
• Outstanding communication and interpersonal skills, enabling you to connect with customers effectively.
• Analytical and logical approach to problem-solving, ensuring efficient troubleshooting.
• Collaborative team player, ready to share knowledge and support colleagues for collective success.
• Ability to handle high-pressure situations, managing your workload efficiently and maintaining composure.
• Genuine interest in IT products and tools, with a drive to expand your knowledge and skill set.

Requirements:

• Fluent in English and proficient in at least two other European languages (preferably French and Italian).
• Excellent computer skills, including internet and local network navigation.
• Practical experience in providing remote or onsite technical support, showcasing your problem-solving abilities.
• Willingness to travel to customer sites occasionally (around 10% of the time).

Advantageous:

• Experience in the pre-press or printing industry, offering valuable insights into customer needs and industry-specific challenges.