Customer Service Officer

The Customer Service Officer undertakes full responsibility of the following:
 

Main tasks

• You handle incoming phone calls on a daily basis
• You handle return demands from private pharmacists (directly or via sales team) + follow up afterwards
• Input of recurring orders from pharmacies
• You are in charge of translations, scanning, filing and other administrative tasks
• You follow up on weekly e-mailings
• You support on other customer service tasks in case of absence

Your abilities as a Customer Service Officer:

• You are flexible and a clear communicator
• You drive for performance (fast decision taking, positive, courage, curious, connected)
• You have good knowledge of MS Office, especially Excel
• You have good organizational skills
• You love customer contact (through phone & e-mail)
• Perfect knowledge of Dutch and French and a good knowledge of English