Customer Service Representative (m/f)

Function

Responsabilities

  • Provides new and existing customers with the best possible service in relation to sales order management, billing inquiries, shipment, service requests, suggestions and complaints

Key tasks

  • Coordinates with other departments in handling sales orders
  • Ensure that all customer orders are entered into SAP accurately and in due time.
  • Extensive communication with internal & external partners
  • Accountable to register customer complaints, solve (together with others) issues and respond to queries .
  • Make sure that customer info is accurate and up-to-date in our ERP.
  • Ensure that the external sales team and colleagues are kept informed of any developments relevant to their accounts.
  • Meet and exceed the agreed performance objectives.
  • Ensuring that such matters are expedited speedily, and the information in SAP is accurate and up-to date.
  • Ensure that the external sales team and colleagues are kept informed of any developments relevant to their accounts.
  • Meet and exceed the agreed performance objectives.

Profile

We are looking for

  • Education ; Secondary education or equivalent experience;
  • SAP knowledge and MS Office knowledge;
  • Fluent in Dutch, French & English. Both spoken and written;
  • Team player;
  • 4 years of relevant working experience in in a Customer Service environment;
  • Strong understanding of customer and market dynamics an requirements;
  • Well organized structured;
  • Customer Service Minded.

Our client

Our client is a world leader in the distribution of chemistry and related products and services. The company is more than just a distribution company; they’re a global partner to our customers and suppliers.

Offer

You will work in a business-to-business environment, where you can build a growing international organization within Specialties. You have a lot of room for personal input and gets a lot of responsibility. You work in a team that is passionate to win every day, and where one is building relationships. We support you in your own development because our staff can really make a difference in this business! You will receive an attractive salary with fringe benefits (meal vouchers, group insurance ...)

Locatie

Anderlecht